Shipping policy

Shipping Policy

Thank you for shopping with Rootly Brush.

Below you'll find everything you need to know about how we process and ship your order.

Order Processing

All orders are processed within 1–4 business days (Monday through Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please note that processing time is separate from shipping time.

Estimated Delivery Times

Estimated delivery time after shipment is:

12–17 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping times may vary depending on:

  • Your destination country or region
  • Customs inspections and clearance
  • Local postal services
  • Carrier operations
  • Weather conditions
  • Peak holiday seasons
  • Other unforeseen circumstances beyond our control

While most orders arrive within the estimated timeframe, occasional delays can occur.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information (where available).

Tracking updates may take 2–5 business days to appear after the carrier receives your package.

Shipping Address

Please ensure that your shipping address is accurate before completing your purchase.

If you notice an error after placing your order, contact us immediately at rootlybrush@gmail.com.

We cannot guarantee address changes once an order has entered processing.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are not included in your purchase price and are the customer's responsibility.

Delayed Shipments

Although we work hard to meet our estimated delivery times, delays may occasionally occur due to customs, carrier operations, severe weather, holidays, or other circumstances beyond our control.

We appreciate your patience and understanding should this happen.

Lost or Missing Packages

If your tracking information has not updated for an extended period, or you believe your package may be lost, please contact us at rootlybrush@gmail.com.

We will work directly with the shipping carrier to investigate the shipment and assist you in finding the best possible resolution.

Damaged Packages

If your order arrives damaged, defective, or you receive the wrong item, please contact us within a reasonable time after delivery at rootlybrush@gmail.com with your order number and clear photos of the issue.

We'll review your case and make it right as quickly as possible.

Questions

If you have any questions regarding your shipment, feel free to contact us anytime.

Email: rootlybrush@gmail.com